Contact Us

Phone
+61 8 8346 8777
Fax
+61 8 8340 1569
Email
Address
6 River St
Hindmarsh
South Australia
5007
Trading Hours
Monday - Friday
8:30am - 4:30pm

TERMS AND CONDITIONS

 

ACCOUNTS

 

New Accounts

Holstens Pty Ltd is a business to business wholesaler. If you have an established business with an Australian Business Number, you can fill out the application form by clicking the 'new accounts' button located at the top of the page.

 

Please allow 24 hours for processing. You will receive your account details via email.

 

Email Updates

By creating an account you accept to receive emails for statements, dispatch information and updates on new products. If you would like to opt out please get in contact with us at sales@holstens.com.au or hit the unsubscribe link in the email.

 

 

Account Information

On our site, you can edit account details, check your statement, view and update backorders and print your invoice history. Saved items in your cart will remain until deleted, meaning you can build orders over multiple sessions.

 

 

PRICING & PAYMENT

 

Minimum Order

All Orders - $50 (Excl Freight & GST)

 

Conditional Discount

Account holders receive a 5% conditional discount.

 

Internet Discount

An additional 5% discount can be applied for orders placed online and paid directly in to our bank account. Discounts are not applied if account has balances in 60+ days.

 

Bank: Commonwealth Bank Australia

BSB: 065 000

Account Number: 00283402

 

Bulk Order Discount

If you would like to negotiate a further discount for bulk orders please email sales@holstens.com.au 

 

Note:

ALL discount is conditional upon payment being received by the 30th day of the month following date of invoice.

Please use either your customer or invoice number as reference.

Unless indicated, payment amounts will be taken off the oldest invoice first.

 

Payment Method

 

Cash

Direct Debit

EFTPOS

MasterCard / Visa

 

Cheques are not accepted

 

Declaration:

I understand that all discounts are conditional upon payment being received before the 30th day of the month following the date of invoice. Should the need arise to use the services of a debt recovery agency I/We agree to pay all costs, including legal action, associated with the recovery of outstanding monies. Ownership of goods Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.

 

Ownership of Goods

Title (both legal and equitable) in all goods supplied by Holstens Pty Ltd shall remain vested in Holstens Pty Ltd and shall not pass to the customer until all monies owing by the customer to Holstens Pty Ltd on any account whatsoever have been paid in full. Notwithstanding the foregoing, risk in the goods shall pass to the customer on delivery.

 

 

DELIVERY & FREIGHT

 

Kindly advise your preferred carrier. Alternatively, we will use our general carrier and arrange delivery.

 

Please Note: During busy periods, please allow extra handling time. If your order is urgent, please advise dates required so we can prioritise where possible.

 

 

 

METRO

COUNTRY

SA

Pick up OR your selected courier service

VIC

1-2 Days

4-5 Days

NSW

2-3 Days

4-5 Days

WA

3-4 Days

4-5 Days

QLD

3-4 Days

4-5 Days

NT

4-5 Days

5-6 Days

TAS

4-5 Days

6-7 Days

 

 

Priority Air Service

Holstens offers a 3KG or 5KG overnight delivery service. Please allow one extra day to get to country areas.

 

Freight Discounts

Holstens offers freight concessions  to the following areas. If you are in a country area the discount will be applied to the closest capital city.

 

 

Melbourne

Half Freight - $300+

Free Freight - $500+

Sydney

Half Freight - $300+

Free Freight - $500+

Brisbane

Half Freight - $300+

Canberra

Gold Coast

Newcastle

Perth

Tasmania

Melbourne Concession Applies

Northern Territory

No Concession

 

 

Note:

All prices are excluding GST

Freight discounts don't apply if you receive a higher conditional discount.

 

PO Box

Sorry, Holstens will not deliver to PO Boxes

 

Tracking Your Order

Holstens will send you an email when your order has been dispatched with the courier information and consignment number. You can also log in to our website and access your consignment numbers in your invoice history.

 

International Orders

Please contact Holstens at sales@holstens.com.au for international delivery enquires.

 

 

RETURNS & EXCHANGES

Change of Mind

Holstens offer a 7 day exchange policy. Goods must be returned to our warehouse in as new condition.

 

Faulty Items

If you have received a faulty item, please email sales@holstens.com.au with a photo so a credit or refund can be arranged.

 

Missing or Incorrect Items

If you have received an item in error or an item was missing, please advise by emailing sales@holstens.com.au

 

 

BREAKAGES + COVER

All goods are sold on FOB terms which means as soon as they leave our warehouse they are the property of the customer. Holstens offers three cover options.

 

1.  No Cover

2.  Non-delivery, loss $/or damage in excess of $15.00 caused fire, flood, collision &/or overturning of conveying vehicle. Cost - 0.7% value of goods

3.  Loss &/or damage in excess of $15.00

General goods excluding glass, ceramic & other fragile goods. Cost - 1.5% of goods

Fragile goods including glass, ceramics and other fragile goods. Cost - 4.5% value of goods

 

All cover claims are subject to a $15.00 excess charge.